Terms & Conditions

Last updated: January 2025

1. Agreement to Terms

By accessing or using Krate Solutions services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.

2. Services Description

Krate Solutions provides AI-powered voice agents, chatbots, and automation services designed to help businesses capture inquiries, qualify leads, and book appointments automatically.

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Use our services in compliance with all applicable laws
• Not misuse or attempt to disrupt our services

4. Payment Terms

Subscription fees are billed monthly in advance. All fees are non-refundable except as required by law. We reserve the right to change our pricing with 30 days notice.

5. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We are not liable for any downtime or service interruptions beyond our reasonable control.

6. Intellectual Property

All content, features, and functionality of our services are owned by Krate Solutions and protected by copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

Krate Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

8. Termination

Either party may terminate the service agreement with 30 days written notice. We reserve the right to suspend or terminate accounts that violate these terms.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through our service.

10. Contact Information

For questions about these Terms & Conditions, please contact us at nate@kratesolutions.com